DELIVERY INFORMATION

CHRISTMAS 2021 DELIVERY: We will be delivering from Tuesday 14th all the way through to Wednesday 22nd (including the weekend days of Saturday 18th and Sunday 19th December). If you can’t see one of these dates available on our checkout, that means those slots have sold out and we’ve had to close that date due to high volumes. We have been reassured by DPD that all deliveries are looking secure and as promised so there should be no unforeseen courier disruptions to your deliveries, if this does occur we will, of course, notify you as soon as we can. We close our deliveries between Christmas and New Year due to low cheese stocks and reopen for delivery on Wednesday 5th Jan (Monday 3rd Jan is a Bank Holiday). Any questions please email us at [email protected]
COVID-19: We are delivering Tuesday to Friday as normal each week. Our couriers DPD are operating a no contact delivery service so will ring the bell and leave or will leave the parcel safe and a card with where it is left.
DPD COURIERS: Orders are delivered the next day by DPD Couriers, your cheese is cut fresh to order, wrapped and packed by hand and delivered on the day you choose. If you provide a mobile number when you place your order, DPD will send you a delivery time text message so you know when to expect it. They are advised to leave the parcel safe or with a neighbour if you are not in to receive it. If neither is an option, they will re-attempt the delivery the following day. DPD will attempt to deliver your parcel twice, if you are not in on both occasions to take the delivery and it can’t be left safe then it will go back to the depot and cannot be reattempted due to the perishable nature of the products.
DELIVERY COSTS: Delivery is free for a single order to one address over the value of £50 (after any vouchers or discount codes). Certain areas might still incur a delivery cost, this will be calculated once the postcode is input at the checkout.
MAINLAND UK – £5.95 next day delivery
NORTHERN SCOTLAND & HIGHLANDS – £13.00 two day delivery (depending on postcode).
NORTHERN IRELAND & ISLANDS (ISLE OF MAN / SCILLY / SKYE / JERSEY / GUERNSEY) – £13.00 two day delivery. Please call us on 07305 083 558 if you want to send it to these areas and we’ll take your order over the phone. Due to ferry crossings, etc we like to send parcels to these areas out at the beginning of the week to ensure it arrives safely.
ISLE OF WIGHT – £26.00 two day delivery. Please call us on 07305 083 558 if you want to send it to these areas and we’ll take your order over the phone. Due to ferry crossings, etc we like to send parcels to these areas out at the beginning of the week to ensure it arrives safely.
CHOOSING THE RIGHT DATE: If you are ordering for a gift or special occasion we advise you to always allow an extra day in case of any unforeseen courier delays.
BEST-BEFORE DATES: Our cheeses are cut fresh to order, once cut we put a 12-14 day best before date. Certain cheeses will last longer than this advised date depending on your refrigeration temperatures. We always advise eating your cheese as fresh as possible. Each item will have an individual best before date on the label when it arrives.
DELIVERY: We deliver to every postcode in the UK Tuesday to Friday each week (excluding Tuesdays after Bank Holidays). On arrival of your cheese, open the box, remove the ice pack if there is one (these are included in warmer months and will gradually defrost during transit – this is normal) and put your cuts of cheese in the fridge to chill and firm up after being in transit.
TRICKY ADDRESS: We suggest sending your cheese to a work address if you feel delivery is difficult or the consignment can’t be left safe (ideal for flats or in larger city deliveries). Please provide as much information as possible if you live remotely or are tucked away.
OUR PACKAGING: We are very mindful of the effects over-packaging has on our planet and we’ve worked hard to ensure our boxes and their contents are as earth-friendly as possible. Therefore we have made a conscious effort to make 95% of our packaging is recyclable, compostable or degradable as we can. DPD now operate a carbon-neutral delivery service, running as many electric vehicles as possible and offsetting any remaining emissions by financing cleaner energy projects.
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