We understand that it’s important to know when your order will arrive. We deliver Tuesday to Friday each week (excluding Tuesday on Bank Holidays). You can choose any date, any month and any year.
All orders are delivered by DPD, your cheese is cut fresh to order, wrapped and packed by hand and delivered on the day you request. If you provide a mobile number and e-mail address when you place your cheese order, DPD will send you a delivery time window so you know exactly when to expect it.
PLEASE NOTE – If you need to change a delivery date you MUST contact us, not DPD. You can change the date up to 72 hours before the original delivery date.
We advise customers to leave instructions on where your order can be safely left if you are not going to be in – you will find a delivery notes box on our checkout page for this. If there is no safe place, DPD will attempt to leave it with a neighbour.
DPD will attempt to deliver your parcel twice, if you are not in on both occasions to take the delivery and it can’t be left safe then it will go back to the depot and cannot be reattempted due to the perishable nature of the products.
We suggest sending your cheese to a work address if you feel delivery is difficult or the consignment can’t be left safe (ideal for London-based deliveries).
If you are ordering for a gift or special occasion we advise to always allow an extra 24 hours to allow for any unforeseen courier delays.
On arrival of your cheese, open the box, remove the ice pack if there is one (these are included in warmer months and will gradually defrost during transit – this is normal) and put your cuts of cheese in the fridge to chill and firm up after being in transit.
Your delivery cost will be automatically calculated once you input your postcode at the checkout.
Mainland UK – The cost of delivery to the UK is £5.50. Edinburgh, Glasgow and Southern areas of Scotland also qualify for this shipping cost. Orders over £60 will receive free delivery.
Highlands, Islands & Northern Ireland – The cost of delivery to these areas is £16 to £24 depending on location and accessibility. Northern Scotland, Northern Ireland and remote areas will be on a 2-day delivery service.
Jersey & Guernsey – The cost of delivery these areas is £12 per 2kg. Please call us on 01522 511 003 to place an order to these areas. They are on a special service which has to be timed with certain ferry crossings so it’s vital we are aware of the order when it’s made so that we can get your cheese to you within a right time frame.
If you have any issues with your delivery please contact us as soon as possible quoting your order reference number on 01522 511 003 or at firstname.lastname@example.org.
We are very mindful of using too much plastic in our packaging and want to make our boxes and their contents eco-friendly. Therefore we have made a conscious effort to make as much of our packaging as recyclable as we can.
Recyclable – Cardboard Box | All Paper and Cardboard Items | All Cheese Society Stickers | Bubble Wrap
Compostable / Degradable – Wax coated cheese paper
Re-usable – Ice Packs
Non-Recyclable – Anything with food residue | Bag around Ice Pack | Sellotape