CHRISTMAS 2020: We will be delivering as usual throughout December. Our last week of delivery leading up to Christmas will be from the 15th to the 21st December. We will then be closed for delivery until Tuesday 5th January were delivery will resume as normal Tuesday to Friday each week. If you are ordering your cheese to enjoy over the Christmas and New Year break then simply refrigerate the cheese on arrival and keep chilled until ready to eat.
COVID-19: We are delivering Tuesday to Friday as normal each week. Our couriers DPD are operating a no contact delivery service so will ring the bell and leave or will leave the parcel safe and card with where it is left.
DPD COURIERS: Orders are delivered next day by DPD Couriers, your cheese is cut fresh to order, wrapped and packed by hand and delivered on the day you choose. If you provide a mobile number when you place your order, DPD will send you a delivery time text message so you know when to expect it. They are advised to leave the parcel safe or with a neighbour if you are not in to receive it. If neither is an option, they will re-attempt the delivery the following day. DPD will attempt to deliver your parcel twice, if you are not in on both occasions to take the delivery and it can’t be left safe then it will go back to the depot and cannot be reattempted due to the perishable nature of the products.
DELIVERY COSTS: Delivery is free for a single order to one address over the value of £50 (after any vouchers or discount codes). Certain areas might still incur a delivery cost, this will be calculated once the postcode is input at the checkout.
MAINLAND UK – £5.75 – next day delivery
NORTHERN SCOTLAND & HIGHLANDS – £12 – next day/two day delivery (depending on postcode)
NORTHERN IRELAND & ISLANDS (ISLE OF MAN / SCILLY / SKYE / WIGHT / JERSEY / GUERNSEY) – Sent by Royal Mail – £12 per 1.2kg – Please call us on 01522 511 003 if you want to send to these areas and we’ll take you order over the phone. Due to Post Office weight restrictions we prefer to take orders to these areas manually to ensure the delivery cost and dates are accurate.
CHOOSING THE RIGHT DATE: If you are ordering for a gift or special occasion we advise to always allow an extra day in case of any unforeseen courier delays.
BEST-BEFORE DATES: Our cheeses are cut fresh to order, once cut we put a 12-14 day best before date. Certain cheeses will last longer than this advised date depending on your refrigeration temperatures. We always advise eating your cheese as fresh as possible. Each item will have an individual best before date on the label when it arrives.
DELIVERY: We deliver to every postcode in the UK Tuesday to Friday each week (excluding Tuesdays after Bank Holidays). On arrival of your cheese, open the box, remove the ice pack if there is one (these are included in warmer months and will gradually defrost during transit – this is normal) and put your cuts of cheese in the fridge to chill and firm up after being in transit.
TRICKY ADDRESS: We suggest sending your cheese to a work address if you feel delivery is difficult or the consignment can’t be left safe (ideal for flats or in larger city deliveries). Please provide as much information as possible if you live remotely or are tucked away.
OUR PACKAGING: We are very mindful of using too much plastic in our packaging and want to make our boxes and their contents eco-friendly. Therefore we have made a conscious effort to make 90% of our packaging as recyclable as we can.