Delivery Information

BUYING FOR CHRISTMAS 2018? Please choose our last delivery date of Wednesday 19th December at the checkout page. The cheeses will be perfect for Christmas Day and beyond, just keep them refrigerated. 

We understand that it’s important to know when your order will arrive. We deliver Tuesday to Friday each week (excluding Tuesdays after Bank Holidays). You can choose any date, any month.

All orders are delivered by APC, your cheese is cut fresh to order, wrapped and packed by hand and delivered on the day you request. If you provide a mobile number when you place your cheese order, APC will send you a delivery time window text so you know exactly when to expect it.

PLEASE NOTE – If you need to change a delivery date you MUST contact us, not APC. You can change the date up to 72 hours before the original delivery date.

We advise customers to leave instructions on where your order can be safely left if you are not going to be in – you will find a delivery notes box on our checkout page for this. If there is no safe place, APC will endeavour to leave it with a neighbour.

APC will attempt to deliver your parcel twice, if you are not in on both occasions to take the delivery and it can’t be left safe then it will go back to the depot and cannot be reattempted due to the perishable nature of the products.

We suggest sending your cheese to a work address if you feel delivery is difficult or the consignment can’t be left safe (ideal for London-based deliveries).

If you are ordering for a gift or special occasion we advise to always allow an extra 24 hours to allow for any unforeseen courier delays.

On arrival of your cheese, open the box, remove the ice pack if there is one (these are included in warmer months and will gradually defrost during transit – this is normal) and put your cuts of cheese in the fridge to chill and firm up after being in transit.

Delivery Prices

Your delivery cost will be automatically calculated once you input your postcode at the checkout.

Mainland UK – The cost of delivery to the UK is £5.75. Orders over £50 will receive free delivery.

Scottish Highlands, Offshore Islands & Northern Ireland – Parcels to these areas are sent via Royal Mail, the cost of delivery to these areas is £12 to £24 depending on location, size of the order and accessibility. Northern Scotland, Northern Ireland and remote areas may also be on a 2 day delivery service. Certain Offshore Islands have a limited number of ferry crossings so we have to send your parcel out on the right day so that it spends the least amount of time in transit as possible, in certain cases we may contact you to arrange the appropriate day of delivery so that you receive your cheese as fresh as possible.

Please note – Royal Mail charge a set amount per 2kg, if you are purchasing a lot of cheese then please note an additional charge might apply.

If you have any issues with your delivery please contact us as soon as possible on 01522 511 003 or at info@thecheesesociety.co.uk.

Recycling

We are very mindful of using too much plastic in our packaging and want to make our boxes and their contents eco-friendly. Therefore we have made a conscious effort to make as much of our packaging as recyclable as we can.
Recyclable – Cardboard Box | All Paper and Cardboard Items | All Cheese Society Stickers | Bubble Wrap
Compostable / Degradable – Wax coated cheese paper
Re-usable – Ice Packs
Non-Recyclable – Anything with food residue | Bag around Ice Pack | Sellotape

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